Warranty and quality check
Every refurbished laptop comes with a written Laptop World warranty, and every repair happens in our own Vashi workshop.
Sample terms for the demo. Final terms come from Laptop World.
What's covered
- Motherboard and chipset faults
- Display faults such as dead pixels, lines or flicker
- Keyboard and touchpad
- Ports, Wi-Fi and Bluetooth
- RAM and storage drive
What's not covered
- Physical damage from drops or pressure
- Liquid damage
- Normal battery wear over time
- Software problems and viruses
- Laptops opened or repaired by someone else
How to claim
Bring the laptop and your bill to Shop 41, Vashi Plaza, or message us on WhatsApp with the unit ID printed on your bill. We diagnose within 2 working days and repair or replace the faulty part in our own workshop.
Our quality check
Inspect
Every port, key, hinge and screen pixel checked on arrival.
Repair
Faulty parts fixed or replaced at chip level in our own workshop.
Clean
Opened up, dust removed, fresh thermal paste, body cleaned.
Test
Stress-tested for heat, battery and stability before grading.
Warranty
Sold with a written Laptop World warranty, serviced in-house.
What the grades mean
- Grade A+
- Near-new. No visible marks at arm's length.
- Grade A
- Light marks on the lid or base. Screen and keyboard in very good shape.
- Grade B
- Visible scuffs or scratches on the body. Fully tested and fully working.
Grades describe looks only. Every grade passes the same functional tests.
About refurbished laptops
Is refurbished the same as second hand?
No. A second hand laptop is sold as it is. A refurbished laptop from Laptop World is inspected, repaired where needed, cleaned, tested and sold with a written warranty.